Course Description:
This course provides learners with practical knowledge and frontline skills in trauma-informed care and crisis response within Canadian community support settings. Participants will learn how trauma affects behaviour, communication, emotions, and decision-making, while developing safe and respectful approaches for supporting vulnerable individuals.
The course emphasizes emotional safety, de-escalation, professional boundaries, mental health awareness, and crisis intervention strategies commonly used in shelters, outreach programs, housing services, disability support, and social service environments.
Learning Objectives:
By the end of this course, learners will be able to:
1. Define trauma and recognize its impacts on individuals
2. Apply trauma-informed approaches in community support settings
3. Identify signs of emotional distress and crisis situations
4. Use effective de-escalation and communication techniques
5. Support individuals experiencing mental health challenges
6. Respond appropriately during crises while maintaining safety
7. Practice professional boundaries and ethical care
8. Reduce re-traumatization in service delivery
Include:
* Crisis response templates
* De-escalation guides
* Self-care workbook
* Incident documentation templates
* Trauma-informed communication checklist
* Reflection journals
Suggested Interactive LMS Features:
* Video roleplay demonstrations
* Branching crisis scenarios
* Interactive communication simulations
* Downloadable worksheets
* Progress tracking
* Final competency quizzes
Recommended Companion Courses:
* Mental Health First Aid
* Homelessness Support in Canada
* Harm Reduction and Addiction Support
* Disability Support Worker Foundations
* Community Resource Navigation Using 211
* Documentation and Ethics for Frontline Workers
Certification:
- Learners who complete the course successfully receive:
- Certificate in Trauma-Informed Care and Crisis Response
- Issued by: Global Learn Space