Course Description:
This course provides practical training in case management and client advocacy within Canadian social service and community support environments.
Learners will develop skills in client assessment, support planning, documentation, advocacy, communication, resource coordination, and long-term client support.
The course focuses on person-centered approaches, ethical practice, trauma-informed care, and effective collaboration with healthcare, housing, employment, mental health, disability, and community support systems.
Learning Objectives:
By the end of this course, learners will be able to:
1. Understand the foundations of case management in community services
2. Conduct effective client assessments and intake processes
3. Develop person-centered support and action plans
4. Advocate for clients respectfully and ethically
5. Coordinate referrals and community resources effectively
6. Maintain accurate documentation and case records
7. Communicate professionally with clients and service providers
8. Apply ethical and trauma-informed practices in case management
Include:
* Intake assessment templates
* Case note samples
* Goal-setting worksheets
* Referral tracking forms
* Advocacy planning templates
* Crisis response guides
Suggested Interactive LMS Features:
* Intake interview simulations
* Interactive case studies
* Documentation exercises
* Goal-planning activities
* Video roleplay demonstrations
* Auto-graded quizzes
Recommended Companion Courses:
* Trauma-Informed Care and Crisis Response
* Community Resource Navigation Using 211
* Mental Health First Aid
* Homelessness Support in Canada
* Harm Reduction and Addiction Support
* Documentation and Ethics for Support Workers
Target Audience:
* Case Managers
* Community Support Workers
* Housing Workers
* Outreach Teams
* Shelter Staff
* Disability Support Workers
* Settlement Workers
* Social Service Professionals
* Employment Support Workers
* Frontline Community Staff
Course Level: Intermediate
Course Duration: 7-9 Hours (Self-Paced LMS Training)
Certification:
Learners who successfully complete the course receive: Certificate in Case Management and Client Advocacy in Social Services
Issued by: Global Learn Space