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Module 1 — Foundations of Case Management 7 Topics

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What is case management?

Roles and responsibilities of case managers

Person-centered support approaches

Trauma-informed service delivery

Building professional relationships

Understanding vulnerable populations

Ethics and professionalism

Module 2 — Client Intake and Needs Assessment 7 Topics

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Conducting intake interviews

Active listening and engagement

Identifying immediate and long-term needs

Risk and safety assessment

Strength-based assessment approaches

Cultural sensitivity and inclusion

Documentation during intake

Module 3 — Support Planning and Goal Setting 7 Topics

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Developing support plans

SMART goal setting

Prioritizing client needs

Encouraging client participation

Housing, healthcare, and employment planning

Monitoring progress

Adjusting support strategies

Module 4 — Advocacy and Resource Coordination 7 Topics

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Understanding client advocacy

Navigating social systems in Canada

Coordinating referrals and partnerships

Housing and financial supports

Healthcare and mental health referrals

Disability and addiction services

Using 211 Canada and community databases

Module 5 — Documentation, Reporting, and Confidentiality 7 Topics

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Case notes and documentation standards

Incident reporting

Confidentiality and privacy laws

Information sharing protocols

Record management

Professional communication

Reporting outcomes and follow-ups

Module 6 — Crisis Management, Professional Boundaries, and Self-Care 7 Topics

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Responding to crisis situations

De-escalation techniques

Managing difficult client interactions

Maintaining professional boundaries

Burnout and compassion fatigue

Workplace stress management

Self-care and resilience planning

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certificate

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Case Management and Client Advocacy in Social Services

Global Learn space / May 20, 2026

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Harm Reduction and Addiction Support Practices in Canada

Global Learn space / May 20, 2026

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Mental Health First Aid for Frontline Community Workers

Global Learn space / May 20, 2026

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Career Development

Disability Support Worker Foundations and Person-Centered Care

Global Learn space / May 20, 2026

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Medication Administration and Safety for Community Support Workers

Global Learn space / May 20, 2026

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Trauma-Informed Care and Crisis Response in Community Support

Global Learn space / May 20, 2026

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Navigating Canadian Community Resources Using 211 Services

Global Learn space / May 20, 2026

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Supporting Individuals Experiencing Homelessness in Canada

Global Learn space / May 20, 2026

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Accountability in the Workplace

Global Learn space / May 9, 2026

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Global Learn Space is an innovative online learning platform dedicated to providing high-quality educational resources, research materials, and certification courses to learners worldwide. We empower you to achieve your career goals.

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Copyright © 2026 Global Learn Space | All Rights Reserved | Managed by GLS

Global Learn Space is an innovative online learning platform dedicated to providing high-quality educational resources, research materials, and certification courses to learners worldwide. We empower you to achieve your career goals.

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Connect

Home
Courses
Resources
Blog
Contact

Links

Resources
Research Information
Certificate Courses
Tutorials
Books

Legal & Policies

Vision & Mission
User Policy
Privacy Policy
Refund and Payment Policy

Copyright © 2026 Global Learn Space | All Rights Reserved | Developed by Ahamed Kawsar

Course Content

Getting Started

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Workshop Objectives

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What is Accountability? 6 Topics | 1 Quiz

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Lesson Content

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Defining Accountability

Personal Accountability

Being Held Accountable

Accountability vs. Blame

Understanding the Importance

Review Questions

Creating an Accountable Workplace

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Modeling Accountability

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Valuing Accountability

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The Front-Loading Benefits

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The Accountability Cycle

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Case Study 1 Quiz

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Lesson Content

Review Questions: Creating an accountable work place

The C’s of Accountability

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Case Study 1 Quiz

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Lesson Content

Review Questions: Communication

Building Ownership

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Ownership vs. Accountability

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The Ownership Mentality

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