Communication and Human Support Skills (ACSWP - Series 2) An interactive beginner-friendly course that develops practical communication, active listening, empathy, and human support skills for community support work. Learners gain confidence in building positive relationships, understanding human needs, and responding effectively to common support situations.
English
Last updated
Sun, 07-Jun-2026
Communication and Human Support Skills is an interactive, beginner-friendly course designed to develop practical communication, active listening, and human support skills essential for community support work. Through engaging lessons, real-life scenarios, self-reflection activities, and knowledge checks, learners build confidence in communicating respectfully and effectively with diverse individuals and communities.
Participants will explore the foundations of empathy, understand vulnerability and human needs, strengthen interpersonal relationships, and learn how to respond appropriately to common support situations. The course emphasizes person-centered communication, professionalism, cultural awareness, and practical techniques that can be applied in volunteer, community, caregiving, and professional support roles.
Whether you are new to community support work or seeking to strengthen your people skills, this course provides a solid foundation for building meaningful connections and supporting others with confidence, respect, and compassion.
